Shipping policy

Shipping Policy

Thank you for shopping with Peperyne. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few additional days. In such cases, customers will be notified by email.

Shipping Time

Estimated delivery times depend on the destination and shipping carrier.

Typical delivery estimates are:

United States: 3–7 business days
Canada: 8–14 business days
United Kingdom: 7–12 business days
Australia & New Zealand: 8–14 business days
Europe: 7–12 business days
Rest of the world: 10–18 business days

Please note that these are estimated delivery times and may vary depending on customs processing, local postal services, or unforeseen delays.

Shipping Costs

Shipping fees, if applicable, are calculated and displayed at checkout before completing the purchase.

From time to time, we may offer free shipping promotions, which will be clearly stated on the website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active in the carrier’s system.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping fees to resend the order.

Lost or Stolen Packages

Peperyne is not responsible for packages that are lost or stolen after delivery confirmation.

If your package is marked as delivered but you did not receive it, we recommend contacting your local postal service or shipping carrier for assistance.

However, please contact us and we will do our best to help locate the package.