Refund policy

Refund and Return Policy

At Peperyne, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, this Refund and Return Policy explains how returns, exchanges, and refunds are handled.

Returns

Customers may request a return within 30 days of receiving the product.

To be eligible for a return:

The item must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase (such as the order confirmation email) must be provided

Certain types of items may not be eligible for return, including:

Gift cards
Downloadable software products
Personal care items once opened
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or payment provider.

Partial Refunds (if applicable)

In certain situations, only partial refunds may be granted:

Items that show obvious signs of use
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 30 days after delivery

Late or Missing Refunds

If you have not yet received your refund:

First check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank. Processing times can vary.

If you have done all of this and still have not received your refund, please contact us at:

chantalecowavellc@gmail.com